The need for speed
Like many law ﬁrms, the Reminger team uses transcription extensively for various workﬂows. With COVID-19 prompting an unexpected transition to a remote workforce, Patriarca and his IT team were challenged with equipping staﬀ to upload dictations and conduct transcription from home without the dictation devices, desktop applications, foot pedals and other solutions typically used in their oﬃce-based settings. Further, the team had to accommodate for the lack of consistency in the types of devices people were using at home. We had some working from laptops, and others working with PCs, Patriarca explains, so we needed to immediately enable everyone to be productively working remotely without a lot of additional implementation.
A real-time, real-world trial
He had been researching Philips SpeechLive for some time and suspected this browser-based dictation and transcription solution could meet their needs based on an understanding of the law ﬁrms technological and business requirements as well as its culture. Having a long-standing working relationship with Paul Russell, Philips Dictations Key Account Management Lead on the Reminger project, Patriarca reached out to quickly deploy a 30-day, company-wide trial of the SpeechLive software.
We needed a ﬁrm-wide trial to demonstrate the solutions capabilities in a live environment that would truly reﬂect its performance given all the diﬀerent departments involved in our workﬂows, he says. To support swift adoption, Patriarca and his team removed the dictation software theyd formerly used, and soon had 100% of the Reminger staﬀ using the web-based SpeechLive solution.
A right-sized solution coupled with a strong Partnership
Given the unique needs of a quick turnkey solution, Patriarca knew he needed a simple and fast installation, while also taking into consideration the potential challenge of his now remote workforce.
With a well-coordinated approach between the Philips Team and partner Total Voice Technologies, Patriarca was able to utilize SpeechLives contactless install to complete the deployment process at an accelerated rate to get him up and running as quickly as possible.
We stood the solution up for 80% of our staﬀ within 72 hours, and had the entire ﬁrm transitioned to using the solution within a week, says Patriarca, adding I really felt I had the support of the team if I needed it. No matter what I ran into, I never waited more than an hour to get a response from the Philips team.
The solutions ease of use allowed the Reminger team to quickly adapt to using the new tool a key component of a successful implementation, as every minute matters to legal professionals. Once SpeechLive was deployed, staﬀ members did not need (nor did they have time for) a signiﬁcant amount of training. Patriarca sent a brief series of instructional emails to set up their SpeechLive accounts and provided any needed video classes, and his team of eight IT employees has been managing requests for minor desktop support very well. And when asked about the response from attorneys, administrative assistants, and other staﬀ? Ive gotten a lot of positive feedback the solution works really well and it is intuitive, eﬃcient and clear, Patriarca reports. It has all the functionality you need and not a lot of extra things that you dont.
The new more eﬃcient normal
Having a web solution for dictation and transcription that does not require running desktop installation has been a key beneﬁt for the Reminger team. While Patriarca wasnt initially sure if the ﬁrm would be able to conduct necessary upload and transcription processes without a full desktop application, moving to a cloud-based solution has been a success and he says theres no turning back. With SpeechLive, it takes less time for dictations to become a work product, and when attorneys can dictate more and quickly move these ﬁles into various workstreams, it helps increase the volume of outputs.
Looking ahead, Patriarca says the Reminger team may explore incorporating speech recognition technologies to further expedite transcription processes, if they are a good ﬁt and if they can similarly meet the need for eﬃcient onboarding and minimal disruption to business continuity and client support. Its clear that for this ﬁrm, embracing evolving technologies and new approaches is a part of continuing a rich heritage of outstanding service.
For more information about Philips SpeechLive, visit https://www.totalvoicetech.com/philips-speechlive/.