SuccessKPI, a leading, worldwide, pure SaaS analytics platform for contact center platforms, announced that it will present at the 2021 AWS re:Invent virtual event on Tuesday, Jan. 12, 2021, at 4:15 p.m. Eastern Standard Time. The speakers during this session will be Dave Rennyson, President and CEO at SuccessKPI and Chris Featherstone, Senior AI/ML Go to Market Specialist, Amazon Web Services, Inc.
In this session, learn how you can leverage Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions to improve the customer experience and reduce cost with AI. Explore how AWS CCI solutions can easily be built through an expanding network of partners to provide self-service interactions, live and post-call analytics, and agent assist on existing contact center systems. AWS Partner SuccessKPI shares how it uses AWS CCI solutions to improve the customer experience and tackle challenging business problems such as reducing call volume, improving agent effectiveness, and automating quality management in enterprise contact centers for customers like Maximus.
Dave Rennyson, CEO of SuccessKPI commented: “We are very pleased to be presenting alongside Amazon at this important event. SuccessKPI harnesses multiple AWS CCI components to produce world-class speech analytics in dozens of languages and to combine the power of these insights with data from leading CCaaS platforms such as Genesys Cloud, UJET, USAN, Amazon Connect and dozens of other contact center platforms.”
Tom Romeo, General Manager of Maximus Federal shared, “At Maximus, we are constantly looking for new ways to innovate and improve the Citizen Journey and contact center experience. With SuccessKPI, we were able to add AWS Contact Center Intelligence into our Genesys Cloud environment in a matter of hours and to deliver a 360-degree view of the citizen experience. This program allowed us to deliver increased capacity, automated quality review, and agent compliance and performance improvements for government agencies.”
To register for the live webinar, please visit: https://virtual.awsevents.com/media/0_jw1vxnuz
Founded in 2015, SuccessKPI is a pure SaaS analytics platform for cloud-based contact centers. With SuccessKPI, customers can get started in minutes to transform operational performance and improve their customer experience with actionable analytics. Through the power of the cloud and AI, this serverless platform offers contact center and business executives a 360-degree view of the contact center across all channels including voice, text, chat, SMS and email. Key SuccessKPI components enable speech and text analytics, machine scoring, quality management, sentiment analytics, a bring forward a powerful enterprise data warehouse and business intelligence (BI) layer. This rich BI-layer combines the automated insights on top of traditional call center metrics including agent statistics, queue statistics, and workforce management metrics and third-party data from leading CRM platforms. Automation, alerts, and agent assistance can be harnessed by the Artificial Intelligence tools provided in the patent-pending Playbook Builder. To learn more about SuccessKPI, visit https://successkpi.com/ and follow us on LinkedIn.
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability, and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Italy, Saudi Arabia, Singapore, South Korea, Sweden, and the United Kingdom. For more information, visit maximus.com.
Contacts: SuccessKPI, (703) 402-1301, firstname.lastname@example.orgMaximus, Sean O’Leary, email@example.com