Paper Mart Tops The Brightpearl’s Trusted 100 Charts

Local Orange County business, Paper Mart is honored to be recognized as Brightpearl’s Top Site To Shop in 2020. The Brightpearl Trusted 100 is a definitive compilation that highlights e-commerce retailers who go above and beyond to provide an exceptional end-to-end buying experience.

Thousands of retailers were considered and Paper Mart was found to be the most trusted ecommerce brand in the United States, notable businesses and brands also on the Trusted 100 list include Toms, Wayfair, Ollie, and Mrs. Fields.

According to a study of 2,000 consumers by Brightpearl, more than half of Americans have increased their online spending since the appearance of COVID-19, with 51% of shoppers affirming that trust is now more important than traditional buying considerations like brand name and price.

Despite the importance of trust to online shoppers, 61% of consumers have experienced issues buying from brands online this year, and 15% of shoppers have found online deliveries less reliable since the beginning of the pandemic, with the vast majority of problems occurring with delivery and returns.

Brightpearl’s algorithm rates retailers by key performance areas including delivery, service, communication and returns, so online shoppers can now see where their favorite US brands and e-tailers rank and who they can trust to spend their digital dollar with.

Allison McGuire, Vice President, Marketing, said, “It’s truly an honor to be grouped with these e-tail giants. At Paper Mart, we are devoted to our community and we work hard to make sure that our customer is top priority. It’s such a thrill to be at the top of Brightpearl’s Trusted 100 websites!”

“With so much choice out there, deciding where to buy online can be difficult.” said Derek O’Carroll, CEO, Brightpearl.

“This is why we created the Trusted 100, to provide the consumer with a list of brands that are continually delighting the customer with stellar buying experiences. Buying online shouldn’t be stressful, and consumers shouldn’t fear being let down. The Trusted 100 is a key tool in the online shopper’s arsenal, giving them the confidence and peace of mind that they’re spending with a company that cares about the customer experience, even after the sale is made.”

Speaking on this year’s winner Paper Mart, O’Carroll said, “ A massive congratulations to Paper Mart for taking the top spot on the Trusted 100. Given the level of competition, featuring on the list is an achievement in and of itself, so winning is truly something to be proud of.”
The Trusted 100 features ecommerce brands from all over the United States, with half of the top ten companies working in the sports/fitness industry, while a quarter are California based, followed by New York with 12 companies and Texas with nine.

About Paper Mart
Paper Mart is a 4th generation owned and operated family business that has grown from humble beginnings in a small, Los Angeles garage to a 10.5-acre warehouse and a team of over 230 people in Orange, California. Paper Mart is the largest discount packaging supply company in the United States, with an emphasis on retail, food and industrial packaging items. Now in its 99th year of business, Paper Mart currently lists more than 26,000 items for sale. Paper Mart prides itself on giving everyday low prices to everyone with exceptionally speedy service and delivery.

About Brightpearl
Brightpearl is a retail operations platform for retailers and wholesalers. Our mission is clear: automate the back office so merchants can spend their time and money growing the business.

Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Our team guides retail businesses through a highly efficient implementation process which typically gets them up and running in less than 60 days – twice as fast as our competitors.

Brightpearl’s US headquarters is in the heart of downtown Austin with a global headquarters in Bristol, UK. You can connect with us on Twitter (@BrightpearlHQ), LinkedIn (, and Facebook (

For more information please contact Paper Mart Vice President, Allison McGuire at: