Canadian CRM Dynamics Ltd Acquired by Leading Microsoft Business Applications Partner HSO

CRM Dynamics Ltd, the largest independent Microsoft Dynamics 365 partner in Canada, announces today that it has been acquired by HSO, a leading global business transformation partner. CRM Dynamics Ltd has established itself as a leader in the design and implementation of CRM solutions based on Microsoft Dynamics 365. Serving industries such as Financial Services, Public … Read more

Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

Empirix, an Infovista company and leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. The increased focus on channel enablement aligns with the booming Contact Center as a Service (CCaaS) market, which Gartner projects … Read more

Maintaining Customer Relationships While Invoicing Is Key to Small Business Success, Industry Specialists Say

Viva Capital Funding, the leading invoice factoring company, says slow payments remain a major concern for small-business owners, particularly within the B2B sector. This, combined with current market conditions, has some small-business owners pondering the difficult decision—whether to push harder on collections or focus on maintaining customer relationships. Viva reps, however, contend customer relationships can … Read more

CX Startup Officium Labs Launches WorkForward Brand

Officium Labs, a unique customer experience startup, has launched a new suite of enhanced workforce management (WFM) tools under the brand “WorkForward.” Powered by popular technology, the new capabilities further supplement the Officium ServiceStack® for call center management. The technology behind WorkForward has been trusted by hundreds of brands, including FOX, Domino’s, and Wells … Read more

MSI Announces New Service Program for Client Field Testing

MSI Management and Consulting Services, Inc. is pleased to announce the introduction of their new Customer Advocate Field Testing Service. This innovative program is designed to provide clients with in-depth information on internal performance and competitiveness vs. others in their industry. Comprehensive data will be provided on the Customer Experience in areas including: Source: MSI Management and … Read more

CRMI Honors 33 Service Organizations for Delivering ‘World-Class’ Customer Service; 6 Cited for Certification in Customer Experience Management Professional (CEMPRO)

Customer Relationship Management Institute LLC (CRMI), specialists in driving companies’ revenues and profits by implementing Customer Experience (CX) strategies that make CX the most critical component of their DNA (CXDNA), announced that 33 service organizations have qualified to receive the NorthFace ScoreBoard Service Award 2020 for superior customer service. CRMI also recognized six companies for engaging employees to … Read more

Claritysoft Offers CRM Software With Unique Advantages for Today’s Businesses

According to CRM software provider Claritysoft, not all applications are created equal, which is why it’s important for businesses to seek out options that align with both their needs and their budget. Their team has designed the innovative Clarity CRM, a solution that is specifically driven towards helping businesses streamline and centralize their customer data, … Read more

MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo

MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg has been invited to present MetricNet’s latest research on the ROI of Customer Care, as well as how Contact Center Metrics can be leveraged to … Read more

ClientSuccess Releases Industry’s First Conversational Customer Success Solution

ClientSuccess, a leading Customer Success Platform, today announced the release of Conversations by ClientSuccessTM, the first solution in the customer success space for delivering “Conversational Customer Success”. Conversations empowers front-line customer success managers (CSMs) to engage with customers in a faster and more authentic way. Built as a Chrome Extension, Conversations gives CSMs a direct … Read more

Loris Announces the Official Launch of Its Real-Time Coaching Technology for Digital Customer Service

Loris, a real-time coaching software technology that adds empathy into customer service conversations, announced the official launch of its intelligence-based chat solution. The first-of-its-kind AI-powered chat solution for customer service representatives is designed to focus on improving the outcome for both customers and agents. Loris does this by helping the agent to understand the customer’s … Read more