InterPro Expands Offerings With New Solution for Managing Operations and Maintenance Activities Across Mixed Workforces

InterPro Solutions, which offers the only suite of mobile solutions designed exclusively for IBM Maximo®, expanded its EZMax Suite today with a new Field Service Management offering targeted at managing mixed workforces. InterPro’s new EZMaxVendor app allows organizations to extend mobile work management tools to their outside vendors performing requested services, anywhere.
Most organizations rely on a growing mix of internal and external labor resources to operate and maintain their facilities and physical assets. As such, they need mobile tools designed to assign, schedule and coordinate vendor work that mirror what they are already using for their own internal staff. EZMaxVendor does just that by extending operations and maintenance capabilities to include coordination, scheduling and work performance reporting from external service providers, and helping those partners become more integrated and responsive to the organization’s needs. The end result is timelier and more effective resolution of operations and maintenance (O&M) issues and reduced operating costs.
“It’s rare to find an O&M team that doesn’t rely on trusted partners to keep operations running smoothly,” said Bill Fahey, InterPro Solutions’, Co-Founder and Chief Executive Officer. “We heard from our clients that they want to easily communicate with those external teams, quickly schedule work requests, track on-site arrival and task progress, and record all the details of the job in their Maximo system. EZMaxVendor was designed to do exactly that, streamlining communications between O&M teams and their service providers to accelerate vendor responsiveness, improve first fix rates, and importantly, capture the data they need to make better decisions.”
The six biggest challenges in managing remote vendor work are:
EZMaxVendor securely addresses each one of those challenges with full transparency every step of the way. Encrypted information is pushed and pulled from the EZMaxVendor Cloud using authorization tokens, so the organization’s EAM is never accessed by its vendors. 
Here’s how it works:
“EZMaxVendor is a game changer for organizations that rely upon outside vendors to supplement their internal teams,” continued Fahey. “Instead of phone calls and other off-system communications, organizations can now manage their service vendors with the same level of security, control and transparency they have with their internal resources. That’s going to result in faster vendor response and time to action, improved first fix rates, increased asset availability, improved data capture and reduced operating costs. The shared KPIs will lead to improved client vendor relationships and productivity.” 
EZMaxVendor is available now.  To learn more, visit https://interprosoft.com/products-services/ezmaxvendor
About InterPro Solutions
InterPro Solutions, an IBM Business Partner, offers the first and only suite of mobile Enterprise Asset Management (EAM) solutions designed exclusively for IBM Maximo, — using native Maximo rules, permissions and datastores — eliminating double updates, data lags and synchronization failures. InterPro’s EZMax™ Suite expands upon native Maximo capabilities to mirror the way people actually work — with intuitive interfaces, bold graphics, and rich functionality — allowing operations and maintenance professionals to do their jobs efficiently and effectively without the cost, complexity and service impacts of available alternatives. To learn more, visit https://interprosoft.com.
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Media contact:
Michelle Faulknermichelle@big-swing.com
617-510-6998
Source: InterPro Solutions