iNextrix Announced to Offer Intelligent Call Center Software for Customer Care

iNextrix Technologies Pvt. Ltd, more popularly known as iNextrix, is a leading IT company. This company is popular for its innovative solutions. By continuing this tradition of offering innovative solutions, the company has announced to offer iCallify for customer care. It is an intelligent call center software, which helps in delivering an excellent customer experience. The company will offer this software for small businesses and call centers.

“Customer service is essential in all businesses. In the fierce competition, the need and importance of retaining customers have increased than ever before. Traditional tools to communicate with customers to resolve their queries and concerns such as phone calls, emails, SMS, etc. are not as effective as they were in the past. Businesses need more advanced and technology-driven tools for customer care and lead nurturing campaigns. Thus, we have developed one of the best and the most advanced call center solutions, called, iCallify. We have used artificial intelligence driven predictive technology to make this software more powerful”, shared spokesperson of the company.

As per the shared details, businesses can have an in-house customer care center to listen to the concerns of customers and provide them the required support by running inbound campaigns. Moreover, the companies can also run outbound campaigns using this intelligent call center software to leverage advantages related to lead nurturing and customer loyalty.

The spokesperson of the company shared a list of key features available in this software to benefit businesses willing to offer excellent customer experience:

• Sticky agent call routing
• Advanced call distribution (ACD)
• Skill based call routing
• Least talk time call routing
• Soundboard Avatars
• Remote agent support
• Voicemail for agents
• Reports for agents
• Ring group
• Predictive dialer
• Auto dialers
• Power dialer
• Progressive dialer
• Manual dialer
• Callback
• Call transfer
• Call forwarding
• Webphone
• Broadcasting
• IVR
• Call script
• Call park and pickup
• Reports
• And more

As per the shared details, it is one of the most advanced call center solutions, which offer some exclusive features for agents aka executives that handle customer support related activities. These features help in speeding up the support campaigns and leverage many more features and benefits.

The spokesperson of the company announced, it is also an omnichannel call center solution. Thus, a company can deliver customer care services via different communication channels such as:

• Voice calls
• Chat
• SMS
• Email
• Facebook
• WhatsApp

About iNextrix Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. The company has been catering to its customers for more than a decade now with its innovative solutions and client-centric services. iCallify is one of the innovative products developed by the company, which is an ideal solution to deliver excellent customer experience as per the company. To know more about iCallify, please visit http://inextrix.com/icallify