iNextrix Technologies Pvt. Ltd is a leading IT company. The company has been catering to its global customers with trending services and innovative solutions. The company had launched its proprietary call center solution, which is an intelligent call center software: iCallify in August 2019. At a recent event, the company has announced the launch of Version 2.0 of this intelligent call center software solution.
iCallify has been very much in-demand due to its features and of course affordable pricing models. We are excited to come up with one of the major releases of iCallify which is iCallify 2.0. It is loaded with amazing features to impress its users and of course industry, shared spokesperson of the company.
The spokesperson of the company shared a complete list of the major features which are introduced in iCallify Version 2.0:
Support multiple languages: Now, any new language can be added and integrated into this call center software to use it in the preferred language of the users.
SMS broadcasting: A campaign of SMS broadcasting can run using iCallify.
Email broadcasting: A campaign of Email blasting can be run using this call center solution.
Voice broadcasting: a campaign of voice aka call broadcasting can run using iCallify.
Third party solution or API integration: Now, major third party solutions or APIs can be integrated in this intelligent call center software to make it an omnichannel solution. Now, iCallify will support the integration of a CRM solution such as Zoho, integration of Facebook, and integration of WhatsApp. Some other third party APIs can also be integrated into this system by an admin of the call center.
Time condition based call routing: Based on a specific time such as weekends, holidays, etc., calls can be routed to IVR or to a specific voice message or to a predefined call queue.
Custom form building: An admin can create custom forms to display specific fields to the agent during the live call.
Reports: Additional reports for assessment are added in this intelligent call center software to aid the management.
We are delighted to announce the launch of iCallify. It has been catering to its users as an intelligent call center software. Now, with the release of Version 2.0, it will cater to its customers as an omnichannel intelligent call center software solution. Now, it is one of the most powerful call center solutions in the world and it will give a competitive edge to its users. All major and never seen before features are added into it and we are determined to make it even more competitive in the future, shared spokesperson of the company.
About iNextrix Technologies Pvt. Ltd
It is an IT company. It is situated in Ahmedabad, Gujarat, India. The company has been catering to its customers for almost a decade now. The company offers trending services such as wearable app development, augmented reality (AR) app development, and similar services. The company offers some innovative solutions such as mobile SIP dialer, call accounting solution, intelligent call center software, etc. A major version of its proprietary call center solution, iCallify is released which is iCallify 2.0. To know more, please visit https://inextrix.com/news/icallify-version-2-0-is-released/