Evident’s Thrive Earns 11th Consecutive #1 Client Rating in Small Hospital EHR User Satisfaction, Black Book Survey

Black Book Research announced the top comprehensive information technologies for electronic health records as collected from 640 small, rural and critical access hospitals under 100 beds in the annual crowdsourced poll of true user experience.
Black Book measures customer satisfaction across 18 EHR-centric, key performance indicators: strategic alignment of client goals; innovation and optimization; training; client relationships and cultural fit; trust, accountability, transparency, and ethics; breadth of offerings, client types, delivery excellence; deployment and implementation; customization; integration, connectivity and interfaces; scalability, client adaptability, flexible pricing; compensation and employee performance; reliability; brand image and marketing communications; marginal value adds and modules; financial and managerial viability; cybersecurity; support and customer care; and best-of-breed technology and process improvement.  
Thrive rated above all competitors in small hospital client satisfaction in seven of the 18 KPIs, and Centriq followed with three categories of top EHR user performance.
Black Book decrees that every department of the survey-participating hospitals have the opportunity to contribute individual input into the score to most accurately reflect how clinicians, financial staff, nurses, physicians, ancillary units, and operations evaluate the usability and functionalities of their EHR, including the but not limited to the opinions of IT staff and management on their implemented healthcare technologies and electronic health records systems.
The survey methodology and full listing of hospital EHR solutions vendor rankings can be found at Black Book’s website www.blackbookmarketresearch.com.
About Black Book
Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the EHR solutions vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.
In 2009, Black Book began surveying the client experience of healthcare software and managed services users, as well as polling for trend identification, industry insights, and outcomes. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to technology professionals, physician practice administrators, clinicians, user level staff, financial leaders, executives, and board members. Consultants and advisor satisfaction polls were first issued in 2011. In 2012, Black Book included payer organizations and insurers, and in 2015, launched panel surveying of healthcare consumers. Medical capital equipment ratings will be available starting in Q4.
Frequently asked questions about Black Book’s operations including recent reporting can be viewed at https://blackbookmarketresearch.com/FAQ
For Black Book vendor satisfaction rating methodology, auditing, resources, comprehensive research and ranking data see www.blackbookmarketresearch.com or contact Research@BlackBookMarketResearch.com
Source: Black Book Research