Elision Technologies Pvt. Ltd, more popularly known as Elision, announced the successful completion of their much talked about project of Astute. The company has delivered a call center solution with custom features and multiple customizations. The company has developed new features for Astute to meet its requirements related to collection campaigns.
As per the shared details, the company has provisioned the following solutions and services to Astute, a collection agency to meet their requirements:
DialShree, which is an omnichannel call center solution. Astute has opted for a hosted model of the software.
The contact center software experts of the company have made some customization into the provisioned call center dialer to offer the required validations, form entries, and other features.
A completely new module, called the collection module, is developed to automate various operations related to the collection agency. After the development, the VoIP experts of the company performed call center collection integration.
Developed more than one call center dialer and relevant features to let agents work on different campaigns, which need different features.
Developed and integrated multiple dashboards into the call center solution to show various information related to different collection campaigns and other campaigns of Astute.
Along with the development of custom modules and customizing existing features of DialShree, which is the proprietary call center solution of Elision, the company also offered other services as well such as:
Performed call center CRM integration to show the required information related to the customer on the live call to personalize calls and increase collection.
Different API integrations with the contact center dialer software to provide a single sign on system, which can work in harmony.
Deployed this customized contact center solution on the cloud of Astute.
Setup load balancing and failover support by setting up a clustered structure and high availability to ensure 99.99% availability of this call center solution.
The software is integrated into the cloud. Thus, it also offers all benefits of a cloud call center solution.
The complete name of Astute is Astute Management Solutions and Services Pvt. Ltd. It offers various services to its customer related to the collection, back-office jobs, audit, etc. The company has offices in more than 800 locations and it has a staff of more than 2000 employees. One of the major work areas of the company is the collection for which it uses the call center software solution.
About Elision Technologies Pvt. Ltd
Since 2007, the company has been catering to its customers with different unified communication solutions across the globe. The company has started with the name and holding of the Elision Technolab LLP. It had an office in Ahmedabad, Gujarat, India. Now, the company is holding the title Elision Technologies Pvt. Ltd. It has won multiple awards and it is ISO and UAF certified company. It has offices in multiple cities of India, the USA, the UK, and Mexico. The company has been catering to big names and Astute has joined the list of prestigious clients of Elision. The company has published the complete case study of Astute, which is available here: https://www.elisiontec.com/astute-collection-agency-smart-dialer