Elision Launched Work from Home Add-on for Its Call Center Solution

Elision announced the launch of the “Work from Home” add-on. This add-on is available for the users of DialShree, which is a proprietary call center solution of Elision.

The launched add-on is built to support call centers swiftly move to the remote work environment and let their agents work from their home. This add-on is now ready and already used by some of the premium customers of the company. According to the spokesperson of the company, it is a quality assured and proven solution that is ready to use.

“We are all aware of the unpredictable future caused by the world novel COVID 19 pandemic. This pandemic has changed the way businesses operate. Now, there are new standards each business needs to follow. The best way to keep the business going on at the same pace is by using technological advancement. The ‘Work from Home’ is an advanced tool made available to our call center software users. It will let them work remotely in any circumstances”, shared spokesperson of Elision.

The company has introduced two different ways of using the call center solution features from home with this recently launched add-on:

1. All the calls are routed to the mobile numbers of the agents. All agents will attend calls on their mobile phones. On the other hand, the agent screen will be available on the screen of the agent’s personal system. Agents can use all features of the call center dialer and attend calls. This helps in running operations with low internet bandwidth consumption.

2. All the calls will be routed to the mobile number of agents and they can use features available by the smartphone to control the call. They cannot use call center dialer features. This helps the agent to work in the case of the absence of the internet or system.

As per the shared details, the engineers of the company will assist customers in moving to the cloud so they can take advantage of the cloud call center solution. Moreover, the “Work from Home” add-on will let agents deliver their best performance even while working from home.

“We all are unsure about the future conditions. There is no vaccine available to combat this virus. As per the experts, it would take 12 to 18 months to get an effective vaccine. In this kind of scenario, moving remote can help in keeping employees safe as well as gain some more business benefits. Our call center solution along with the ‘Work from Home’ add-on helps call centers to move remote and leverage associated benefits”, shared spokesperson of the company.

About Elision Technologies Pvt. Ltd
It is an Indian IT company with offices in Ahmedabad, Mumbai, Delhi, Bangalore, and Jaipur. The company also has offices in the USA and Mexico. It offers various unified communication products to businesses. DialShree: Call Center Solution is the most popular offering of the company. The “Work from Home” add-on is launched to benefit DialShree users. To know more about this add-on, please visit https://www.elisiontec.com/work-from-home-addon-launched/