BPO Talk – Business Process Outsourcing Online Discussion


Business Process Outsourcing, whether viewed through the eyes of the vendor/provider or the corporate business owner, has historically been viewed myopically as a means for corporate entities to strip out cost and increase profitability through labor arbitrage as it applies to siloed business functions such as IT or finance and accounting.

This business model led to the rapid expansion of specialized service providers and function specific, corporate captive centers.

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