Almost Half of Americans 55+ Don’t Know Their Internet Speeds and a Quarter of Those Are Dissatisfied With Their Speeds announces the results of a new survey that reveals a gap in internet knowledge among several key groups, and some dissatisfaction among those same groups as well. Older Americans made up one of the largest percentages of people who didn’t know their internet speed but were unsatisfied with what they had. 
The survey, conducted on Allconnect’s behalf by YouGov, revealed that females (with 47% unaware of their speed vs. 25% of males), older Americans (45% of those 55+ vs. 34% of 35-54-year-olds and 26% of 18-34-year-olds) and those in lower-income households (36% of those with a household income under $40,000 vs. 30% of those in households earning $80,000 or more) were less likely to know their internet speed compared with males and households earning at least $80,000. These groups were more likely to signal dissatisfaction with the speeds they received than their counterparts and less likely to know the speeds they need for their online activities.
Additional findings include:
“Internet speed and satisfaction are closely tied together. Many times, most people only care if their internet service is reliable, not the specific speeds. These groups that do not know their speeds and are unsatisfied, however, are more vulnerable. Knowledge around internet speeds received and needed allows people to make informed purchasing decisions and get visibility into the reliability of the providers they have chosen,” said Robin Layton, editor at
All figures, unless otherwise stated, are from YouGov plc. Total sample size was 1,214 adults. Fieldwork was undertaken between May 14-17, 2021. The survey was carried out online. The figures have been weighted and are representative of all U.S. adults (aged 18+).
The full report and methodology are here:
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Megan Mulrain