Advance America Reaches New Milestone With Over 50,000 Customer Reviews on Trustpilot, Most in Loan Agency Category

Advance America, a leading U.S. consumer lender, has reached a new milestone with its customer reviews on Trustpilot. The lender now has received over 50,000 reviews, with 90% of those reviews giving 5 out of 5 stars as of April 12, 2021.
This landmark number of Advance America reviews on Trustpilot makes it the most reviewed company in both the Loan Agency and Non-Bank Financial Service categories on Trustpilot, as well as the highest number of reviews in Trustpilot’s overall Money and Insurance category. Trustpilot is a leading website for consumer reviews, offering the opportunity for consumers to provide verified ratings of the services they use.
“Advance America’s exceptional Trustpilot reviews show that we continue to meet the needs of hardworking consumers all across the country,” said Jim Ovenden, Advance America President and CEO. “As highlighted in the reviews, our customers appreciate the convenient and personalized lending experiences we provide both online and in their communities.” 
Advance America has also earned a 4.8 out of 5 TrustScore rating, which is solely based on consumer feedback and calculated using Trustpilot’s Bayesian average that takes into account the number of reviews, the age of reviews, and the average ratings given by customers. Advance America believes its high rating indicates widespread customer satisfaction with the loan options available, as well as the wide range of customer service and support tools.
“When companies openly accept feedback from the customers they serve and allow everyone to participate on an open platform like Trustpilot, it signals transparency and a willingness to constantly learn and improve,” said Zach Pardes, Trustpilot’s North American Director of Brand Communications and Advertising.
As a trusted lender throughout the United States for over 20 years, Advance America has issued over 100 million loans online and in its 1,400 stores. In most states, borrowers can log into their Advance America account 24/7 to access loan application and management tools on AdvanceAmerica.net.
Recent reviews from Advance America customers include Phil from Florida who wrote, “Great quick, online service. Got my loan and never left my couch! Best part is, I can repay from home when due also. Thanks!” This type of feedback not only helps inform future customers, but also helps Advance America understand its customers’ experiences and evolve with their needs. Continuing evolutions in customer experience, as well as the ongoing conversation created between customer reviews and the business, will help ensure that Advance America continues to be a trusted and reputable lender.
About Advance America
At Advance America, we believe in better. We believe that setbacks are just opportunities for epic comebacks, and we want to help make those comebacks happen. That’s why, for the past 20+ years, Advance America has worked to become one of the nation’s leading providers of consumer financial services, with online lending and over 1,400 locations nationwide. At Advance America, we believe that our customers are more than a transaction, and we know that, with a little bit of help, they can keep going today and look forward to tomorrow. We’re here to help. Wherever here is. With convenient locations nationwide and 24/7 online loan services, we will meet you where you are, not the other way around.  Advance America is a proud community lender that services thousands of individuals locally and online. We offer various personalized financial solutions to fit your specific needs.
About Trustpilot
Trustpilot was founded in 2007 with a vision to create an independent currency of trust. We are a digital platform that brings businesses and consumers together to foster trust and inspire collaboration. We are free to use, open to everybody and built on transparency. Trustpilot hosts reviews to help consumers shop with confidence and deliver rich insights to help businesses improve the experience they offer. The more consumers use our platform and share their own opinions, the richer the insights we offer businesses and the more opportunities they have to earn the trust of consumers from all around the world. Over 120 million consumer reviews of businesses and products relating to over 530,000 domains have been posted on Trustpilot and those numbers are growing by more than one review per second. Trustpilot has over 700 employees and is headquartered in Copenhagen, with operations in London, Edinburgh, New York, Denver, Melbourne, Berlin and Vilnius.
Source: Advance America