66% of American Consumers Expect Free Shipping on All Online Orders

Today, Jungle Scout, the leading all-in-one platform for selling on Amazon, released its Q2 2021 Consumer Trends Report, a quarterly study of 1,000 U.S. consumers that reveals how consumer expectations and habits have changed over time, whether the pandemic has permanently changed consumer behaviors, and more.
Key insights include:
“Expectations around online shopping have shifted as more consumers have embraced online purchasing,” said Greg Mercer, Founder & CEO of Jungle Scout. “As product reviews, low prices, and fast shipping with easy returns become more important for consumers, it’s important that e-commerce businesses are able to adapt to these changes, making marketplaces like Amazon and Walmart even more desirable.”
Q2 2021 Trends: 
The Consumer Trends Report publishes new data on consumer preferences and behaviors every quarter:
About the Report
Between April 16-18, 2021, Jungle Scout conducted an anonymous survey among a panel of 1,066 U.S. consumers about their buying preferences and behaviors. Respondents represent every U.S. state, all genders, and ages 18 to 75-plus, as well as all employment types and varying income levels.
About Jungle ScoutJungle Scout is the leading all-in-one platform for selling on Amazon, supporting nearly $22 billion in annual Amazon revenue. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their e-commerce businesses. Jungle Scout is headquartered in Austin, Texas, and supports 10 global Amazon marketplaces.
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Leslie Termuhlen
Public Relations Strategist
Source: Jungle Scout